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Travel Agent - Call Center - MT

Location:Montrose, CA
Exempt/Non-Exempt:Non-Exempt
Employment Type:Full Time
Department:Loyalty Division
Description:Montrose Travel is now part of the CTM (Corporate Travel Management) family. We’re one of America’s TOP 10 travel companies with over $3 billion in sales. We have two offices in Southern California located in Palmdale and Montrose (Glendale area) where we are seeking Travel Agents in both our locations with significant call center experience. Our training class will start in June 2017.

The successful candidates will have a strong work ethic that will arrive to work on time, be productive and are looking for a challenging career. Travel Agent & Call Center Experience is a Plus!!!

Our call centers are open 5:00 am to 9:00 pm 7 days a week. Schedules are based on business necessity and assigned through a bidding process and can include weekend days.
Duties:•Answering phones - Provide exceptional customer service via telephone and email
•Resolving customer service issues appropriately – Address, troubleshoot and resolve customer concerns when required
•Bookings for air, car and hotel – Create air, car and hotel reservations for customer travel
Qualifications:•1 year minimum travel experience
•Ability to work in a fast paced call center environment
•Ability to meet multiple deadlines
•Professionally answer phones and return calls
•Call Center experience preferred
•Impeccable verbal and written communication skills
•Strong computer skills (i.e. Windows, Internet Explorer, Microsoft applications)
•Experience in the travel industry with Apollo or Sabre GDS appreciated
•Spanish speaking appreciated

Our fun loving company has the feel of a small family business without the small size. In addition to a great work environment, Montrose Travel offers a comprehensive range of benefits designed to fit your needs. Some of these include:

•Flexible work hours throughout the day and evening (upon training course completion)
•Comprehensive medical and dental plans, with Section 125 cafeteria plan (pre-tax)
•Employer paid life insurance
•401(k) Plan with a generous employer match
•Lucrative Incentive and Bonus Programs
•Ongoing career development and training
•Discounted travel opportunities
•Recognition, and camaraderie building social events
•Opportunity to earn travel awards

Come join our very successful, progressive and fun Travel Management Company…APPLY NOW.


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