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Customer Service Support

Location:Montrose, CA
Exempt/Non-Exempt:Non-Exempt
Employment Type:Full Time
Department:MTravel.com Division
Description:Montrose Travel is now part of CTM (Corporate Travel Management, ASX:CTD), one of the world’s largest travel companies with over $3.5 billion in sales. The Montrose, California-based office – site of the company’s North America Leisure and Loyalty Travel headquarters -- is seeking 2 full time Business Development/Customer Service people to join our rapidly growing MTravel.com team.

MTravel.com is the hosting division of Montrose Travel which provides the infrastructure and support for home based independent contractors. We currently have 500+ IC's nationwide who utilize our program.

The successful candidates will have the ability to provide the support and nurturing necessary for the independent travel professionals to grow their businesses through Montrose Travel, enabling us to maximize the profit potential of this division. We are seeking reliable individuals with a strong work ethic who are looking for a challenging career with the opportunity for advancement.
Duties:•Online and phone support to assist independent travel professionals develop their businesses
•Understand how to analyze a customer issue, find the answer (knowing where to go or to whom) and resolve the problem efficiently
•Established industry knowledge of leisure travel suppliers with ability to make recommendations and coach an agent, for example, through a group booking including how to market it and maximize profits
•Personal motivational calls to our agents with ability to diagnose issues they are having and get them on the right track
•Ability to make, change and cancel reservations as needed
•Group air ticketing and other Apollo assistance (skill preferred, but not required)
•Assist with troubleshooting online booking issues with our consumer website
•Handle accounting questions regarding bookings
•Conduct some training sessions as needed
Qualifications:•Attention to detail and follow through
•Ability to communicate and motivate using strong written and verbal communication skills
•Excellent organizational and customer service skills
•Ability to multitask in a fast-paced environment with targets and deadlines
•Quick learner
•Takes initiative - ability to work largely unsupervised (after training)
•Strong technical/computer skills with ability to learn new programs such as Client Base, GroupMinder, SalesForce, Apollo (Internet, Word, Excel a must, Apollo a plus)
•Warm personality, patient, with ability to interact with all types of personalities and build working relationships with our agents as well as our internal team
•Industry knowledge with strengths in ability to coach agents how to maximize sales (similar skills a good supplier business development manager would have)
•Positive attitude and 100% customer service driven
•Exhibits good judgment and business sense

Our fun loving company has the feel of a small family business without the small size. In addition to a great work environment, Montrose Travel offers a comprehensive range of benefits designed to fit your needs. Some of these include:

•Comprehensive medical and dental plans, with Section 125 cafeteria plan (pre-tax)
•Employer paid life insurance
•401(k) Plan with generous annual employer match
•Lucrative Incentive Programs
•Numerous paid holidays
•Two weeks paid vacation after your first year at Montrose Travel
•Discounted travel opportunities
•Recognition and camaraderie building social events
•Opportunity to earn travel awards


Come join our very successful, progressive and fun Travel Management Company…APPLY NOW.


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